Study title

Performance of Municipal Services 2004: Personnel

Dataset ID Number

FSD2210

Persistent identifier

urn:nbn:fi:fsd:T-FSD2210

Data Type

Quantitative

Authors

• Niiranen, Vuokko (University of Kuopio. Department of Social Policy and Social Psychology)
• Lumijärvi, Ismo (University of Tampere. Department of Management Studies)
• Kiljunen, Pentti (Yhdyskuntatutkimus)

Abstract

The survey charted the use of the balanced scorecard indicators in measuring the performance of municipal services. The respondents were employees in the local and regional authorities participating in the study. Topics included the activity and state of the work community, performance measures, visions, strategies, aims and personnel management.

Relating to the activity and state of their work community, the respondents were asked to give their opinions on trust, learning and interaction. These features were examined by presenting the respondents with statements covering the atmosphere of their work community, development projects, co-operation, equality, feedback, and the degree of influence they had on various matters related to their jobs.

The use of performance measures was charted by asking the respondents whether achievements were assessed on a regular basis in their work community, and whether they received enough feedback based on these assessments. In relation to the balanced scorecard indicators, the respondents were asked whether they had had enough training on the model, and whether using it had improved performance measures. Further questions covered how the information received from the assessments was being used at that time, how it should be used in the future, whose interests it served at that time, and whose interests it should serve in the future. Some questions pertained to the point of view, from which performance was measured.

The importance of visions and strategies was studied at the work unit, sector, and local/regional authority level. The respondents were also asked how well they knew the visions and strategies at the different levels, how much these visions and strategies influenced their work, and whether they had had enough power in defining the content of these visions and strategies.

Background variables included the respondent's industry of employment, employer type, gender, age, level of education, type of contract (i.e. permanent/temporary), and whether R was in a leadership position. In addition, the time in current employment was surveyed, as well as how long R had been working in current local/regional authority, and whether R possessed the requisite qualifications.

Keywords

balanced scorecard; committees; decision making; development programmes; elected officials; evaluation; job evaluation; local government; local government policy; municipalities; objectives; performance indicators; personnel; personnel management; public officials; quality control; regional policy; strategies; working conditions

Topic Classification

• Social sciences (Fields of Science Classification)
• Working conditions (CESSDA Topic Classification)

Series

Individual datasets

Distributor

Finnish Social Science Data Archive

Access

The dataset is (B) available for research, teaching and study.

Data Collector

• Kiljunen, Pentti (Yhdyskuntatutkimus)
• University of Joensuu
• University of Kuopio
• University of Lapland
• University of Tampere

Data Producers

• Yhdyskuntatutkimus

Time Period Covered

2004

Collection Dates

2004-03 – 2004-05

Nation

Finland

Geographical Coverage

Finland, Helsinki, Imatra, Joensuu, Kajaani, Karttula, Kotka, Kuopio, Kuusamo, Lapinlahti, Loppi, Siilinjärvi, Suonenjoki, Taivalkoski, Tampere, Utajärvi, Hospital District of South Ostrobothnia, Savo Consortium for Education, Seinäjoki Intermunicipal Federation for Health Care, Seinäjoki University of Applied Sciences

Analysis/Observation Unit Type

Political-administrative area (Municipality)

Universe

Personnel in the municipalities participating in the survey

Time Method

Cross-section

Sampling Procedure

Information not available

The survey covered the whole local/regional authority at its most extensive. At the other end, the research target was a selected municipal sector, from which a sample was drawn. Sample size and type varied according to research targets, because research interests were different in different parts of the project. Personnel in the Savo Consortium for Education replied to the electronic version of the survey.

More information on the sample can be found in the following book (in Finnish): Kuntapalvelujen tuloksellisuuden arviointi. Tasapainotettu mittaristo kunnallisissa organisaatioissa (2005). Toim. Niiranen, Vuokko & Stenvall, Jari & Lumijärvi, Ismo. Jyväskylä: PS-kustannus.

Collection Mode

Self-administered questionnaire: Paper

Self-administered questionnaire: E-mail

Research Instrument

Structured questionnaire

Response Rate

41

Data File Language

Downloaded data package may contain different language versions of the same files.

The data files of this dataset are available in the following languages: Finnish.

FSD translates quantitative data into English on request, free of charge. More information on ordering data translation.

Data Version

2.0

Related Datasets

FSD2211 Performance of Municipal Services 2004: Elected Officials

FSD2212 Performance of Municipal Services 2004: Combined Data

Completeness of Data and Restrictions

Variables indicating the location of the job, primary work unit, and job title have been removed from the data. The data do not include responses to open-ended questions q18, q28, q35, q37, and q43.

Weighting

There are no weight variables in the data.

Citation Requirement

The data and its creators shall be cited in all publications and presentations for which the data have been used. The bibliographic citation may be in the form suggested by the archive or in the form required by the publication.

Bibliographical Citation

Niiranen, Vuokko (University of Kuopio) & Lumijärvi, Ismo (University of Tampere) & Kiljunen, Pentti (Yhdyskuntatutkimus): Performance of Municipal Services 2004: Personnel [dataset]. Version 2.0 (2018-07-23). Finnish Social Science Data Archive [distributor]. https://urn.fi/urn:nbn:fi:fsd:T-FSD2210

Deposit Requirement

Notify FSD of all publications where you have used the data by sending the citation information to user-services.fsd@tuni.fi.

Disclaimer

The original data creators and the archive bear no responsibility for any results or interpretations arising from the reuse of the data.

Related Publications

Kuntapalvelujen tuloksellisuuden arviointi. Tasapainotettu mittaristo kunnallisissa organisaatioissa (2005). Toim. Niiranen, Vuokko & Stenvall, Jari & Lumijärvi, Ismo. Jyväskylä: PS-kustannus.

Koivisto-Suomalainen, Kirsti (2016). Työntekijöiltä saatavan palautteen yhteys työyhteisöllisyyteen. Turku: Turun yliopisto. Sosiaalitieteiden laitos. Sosiologian pro gradu -tutkielma. http://www.doria.fi/handle/10024/124041