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FSD3319 Expectations and Experiences of Implementing eHealth Services 2017: Health Professionals 2017

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  • Kujala, Sari (Aalto University. Department of Computer Science and Engineering)


expectation, health services, online services, personnel, social services


The ODA project in Finland focused on building digital social and health services to support self-care. This survey studied the expectations and experiences of social and health care professionals regarding the digitalised services provided by the project. Most respondents were health professionals working in the municipalities, social and health care areas, and hospital districts participating in the project. Similar data collected from managers/directors are available in FSD3320.

The ODA digital services make use of information entered into the system by professionals and of information entered by patients/clients themselves on their personal well-being. For people who are willing to use digitalised services for their own self-care, the services provide well-being check-ups and training, assessment of symptoms and well-being, and care plans for those in need of long-term care or services. ODA is part of the Competent Workforce for the Future (COPE) project, funded by the Academy of Finland.

Survey questions investigated whether the respondents felt they had received sufficient information of the future ODA services, their views on the services, expectations of changes service implementation would bring, and how the digital services would affect their work, professional role and patients/clients. Benefits and challenges were estimated, as well as expectations on how the implementation would go in practise. The respondents were also asked whether they had participated in the planning and developing of the services.

Background variables included the respondent's age group, gender, occupation, as well as the type of organisation and municipality or district where they worked.

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