Authors

• Peltoniemi, Aila (University of Tampere. Department of Social Policy and Social Work)

Keywords

customer service, customers, restaurants, social interaction, social problems

Abstract

The data were collected through theme interviews of eight waitresses or restaurateurs in Pirkanmaa region, Finland. The female interviewees, aged approximately 30-65, had long careers in the industry, and the restaurants they worked in could accommodate 45-220 customers. The restaurants were located in suburbs or rural population centres. The interviews probed topics such as prevention of negative social and health effects caused by alcohol, purpose of the alcohol law, and different customer situations related to child and youth protection, relationship crises, financial problems, loneliness, alcohol, health, illness, trade, thefts, problem gambling, and drug misuse. The whole dataset contains 160 pages, and the length of individual transcribed interviews is 15-29 pages.

The dataset is only available in Finnish.